Privacy Policy

1. Introduction

At Explorail Travel Company ("Explorail", "we", "our", or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, submit an enquiry, or book travel expeditions with us.

2. Information We Collect

We collect information that you provide directly to us when interacting with our platform or booking trips:

• Contact Details: Full name, phone number, WhatsApp number, and email address.
• Travel Information: Preferred destinations, group size, trip dates, and special dietary or lodging preferences.
• Identity & Booking Verification: Government-issued identification details (e.g., Aadhaar, Passport) strictly required for railway permits, forest entry, and hotel check-ins.
• Emergency Information: Emergency contact names and numbers for traveler safety during group expeditions.

3. How We Use Your Information

We use the collected information for the following legitimate business purposes:

• To coordinate and confirm your travel itineraries, train tickets, homestays, and guided treks.
• To communicate updates, departure reminders, packing guides, and real-time transit alerts via WhatsApp, SMS, or email.
• To respond to your enquiries, customer support requests, and feedback.
• To ensure traveler safety and adhere to statutory requirements set by Indian railway and local forest authorities.

4. Information Sharing & Third Parties

We do not sell, rent, or trade your personal data. We only share necessary information with trusted third-party service providers essential for conducting your tour, such as:

• Indian Railway Catering and Tourism Corporation (IRCTC) or authorized ticketing channels for train reservations.
• Verified local homestays, campsites, and heritage hotels.
• Certified local trek leaders, drivers, and forest permit offices.

5. Data Security

We implement administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, or alteration. All enquiry data is stored in secure, access-controlled databases powered by Google Cloud / Firebase infrastructure.

6. Your Data Rights

You have the right to access, update, or request the deletion of your personal contact information from our active records at any time. To exercise these rights, please reach out to us using the contact details provided below.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us: